Empowering your Support Staff



Beijing: October 15-16

Shenzhen: November 22-23

Shanghai: December 12-13


Why should you attend?

In this two day workshop, give your support staff the opportunity to build their skills covering time management, problem-solving, business writing and communication skills to empower them to work independently. More importantly, to become the first line of defense against the distractions in your team’s work. Participants will engage in practical activities and be given tools and templates applicable to their daily jobs and build confidence to enhance representation of organizations and themselves.

Become part of a professional network to continue your career development.

Who should attend?

  • Executive Assistants
  • Secretaries
  • Office Managers
  • Team Assistants


*Associated member - RMB4,000

Standard price - RMB4,500

*Training IPS public courses are sponsored by partner companies. Contact us to see if you are eligible for a discount.


  • Understand clearly the communication role
  • Problem Identification and Generating Options and Solutions
  • Build confidence communicating with different people
  • Communicating effective messages
  • Assertiveness
  • Methods of Prioritization
  • Effective Method of Writing Emails
  • Developing a new level of business professionalism.


Day 1: Morning - Communication

  • What is communication
  • Barriers to communication 
  • Asking the right questions 
  • Defining ‘MY ROLE”

Day 1: Afternoon

Part 1: Dealing with Challenging Situations

  • Delivering effective messages
  • Learning to say “No”
  • Planning your message to deliver constructive solutions
  • Communication styles: understanding how to deliver messages to suit the receiver

Part 2: Business Etiquette

  • Expected Business behaviours
  • Cultural manners
  • Demonstrate effective self-introductions, introductions of others, and small talk
  • Discuss relevant situations to enhance representing company and self

Day 2: Morning – Time Management and Priorities 

  • What is Time Management?
  • Strategies for Priorities
  • Filtering work
  • Sharing deadlines
  • Offering alternatives to taking on more work

Day 2: Afternoon – Business Writing

  • Email tips
  • Email structure
  • Having an assertive tone in emails
  • Influencing to get action from others
  • Stress deadlines

Want to know more? Contact lydia.yang@trainingips.com