Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
A highly popular course that has been delivered to over 2000 support staff around China.
In this two-day workshop, give your support staff team the opportunity to build their skills covering time management, problem-solving, business writing and communication skills to empower them to work more independently.
Participants will engage in practical activities and be given tools and templates applicable to their daily jobs and build confidence to enhance representation of organizations and themselves.
Administration, Executive Assistants, Office Managers, Team Assistants
Communication
· What is communication
· Barriers to communication
· Asking the right questions
· Defining ‘MY ROLE”
· Assertiveness
Dealing with Challenging Situations
· Delivering effective messages
· Learning to say “No”
· Planning your message to deliver constructive solutions
· Communication styles: understanding how to deliver messages to suit the receiver
Power
· Power in the workplace
· Identifying types of power
· Build your own power in the office
Business Etiquette
· Expected Business behaviours
· Cultural manners
· Demonstrate effective self-introductions, introductions of others, and small talk
· Discuss relevant situations to enhance representing company and self
Time Management and Priorities
· What is Time Management?
· Strategies for Priorities
· Filtering work
· Sharing deadlines
· Offering alternatives to taking on more work
Business Writing
· Email tips
· Email structure
· Having an assertive tone in emails
· Influencing to get action from others
· Stress deadlines
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