Empowering Support Staff - Introduction



A highly popular course that has been delivered to over 2000 support staff around China.

In this two-day workshop, give your support staff team the opportunity to build their skills covering time management, problem-solving, business writing and communication skills to empower them to work more independently. 

Participants will engage in practical activities and be given tools and templates applicable to their daily jobs and build confidence to enhance representation of organizations and themselves.

Target group

Administration, Executive Assistants, Office Managers, Team Assistants

Course Outline


· What is communication

· Barriers to communication 

· Asking the right questions 

· Defining ‘MY ROLE”

· Assertiveness

Dealing with Challenging Situations

· Delivering effective messages

· Learning to say “No”

· Planning your message to deliver constructive solutions

· Communication styles: understanding how to deliver messages to suit the receiver


· Power in the workplace

· Identifying types of power

· Build your own power in the office

Business Etiquette

· Expected Business behaviours

· Cultural manners

· Demonstrate effective self-introductions, introductions of others, and small talk

· Discuss relevant situations to enhance representing company and self

Time Management and Priorities 

· What is Time Management?

· Strategies for Priorities

· Filtering work

· Sharing deadlines

· Offering alternatives to taking on more work

Business Writing

· Email tips

· Email structure

· Having an assertive tone in emails

· Influencing to get action from others

· Stress deadlines


Non-member: RMB4,500 per person 

Member of supporting organisation: RMB4,000 per person

(Includes 2-days training, materials, lunch)   



- December 11-12


- November 12-13